Question 1

Do you offer on-site and mail-in repair services?

Accepted Answer

Yes!
You can bring your device into our shop, or use our mail-in service to repair your device from the comfort of home — we’ll take care of the rest.

Question 2

How long does a repair typically take?

Accepted Answer

Repair times vary depending on the device and issue. Some repairs may be completed the same day, while others may take longer. We’ll always provide an estimated timeframe after inspection.

Question 3

Is there a warranty on repairs?

Accepted Answer

Yes. We offer a 60-day warranty on all repairs and parts used — if the same issue returns within that period, we’ll fix it again at no extra cost.

Question 4

What types of devices do you repair?

Accepted Answer

We repair a wide range of electronic devices, including:
Smartphones (e.g., iPhone & Samsung)
Tablets
Computers & Laptops
Game consoles
Smartwatches and more
Our team services major brands with quality care and competitive pricing.

Question 5

What if my device won’t turn on or has data loss risk

Accepted Answer

Some repairs carry inherent risks. We take precautions to protect your device and data, but we cannot guarantee data safety during complex repairs. We strongly recommend backing up important files before service.

Question 6

Will repairs void my manufacturer’s warranty?

Accepted Answer

In some cases, performing certain repairs can void the original manufacturer’s warranty. By accepting our service, you acknowledge and understand this possibility.

Question 7

What if replacement parts are needed?

Accepted Answer

If your repair requires parts, we’ll contact you with details — including cost and expected arrival time. If you choose to provide your own parts, ours won’t cover warranty for that work.

Question 8

Do you offer estimates before servicing?

Accepted Answer

Yes! We provide an initial estimate after inspection, and will notify you before ordering any parts or proceeding with additional work.

Question 9

What happens if a repair attempt is unsuccessful?

Accepted Answer

In rare cases where a repair cannot be completed, diagnostic or service fees may apply. This will always be discussed in advance.

Now Offering On Site Repairs & Mail In Service!

Digital Doctor Repairs Help Center

Frequently asked questions